What is Back-office?
Client can access all type of financial reports regarding its trading account.
How can I access my BackOffice?
To access BackOffice, go to http://backoffice.ashlaronline.com:8088/CAP/index.jsp and click on back-office option.
Enter user id and password.
Delivery Related Report
Any Other Charges debit in my trading account Except Brokerage?
Yes, Exchange charges apply like:
Transaction Charges, Clearing Charges, SEBI, STT, Service Tax and Stamp Duty.
What is a Settlement cycle?
Each trading day is considered as a trading period and trades executed during the day are settled based on the net obligations for the day. At NSE and BSE, trades in rolling settlement are settled on a T+2 basis, i.e. on the 2nd working day. For arriving at the settlement day all intervening holidays, which include bank holidays, NSE/BSE holidays, Saturdays and Sundays are excluded. Typically trades taking place on Monday are settled on Wednesday, Tuesday's trades settled on Thursday and so on.
If I have purchased a share, do I have to take delivery?
Rolling Segment: You can choose to sell the share before the end of Settlement cycle. However once the settlement cycle is over you have to take delivery by paying for it.
TT Segment: Settlement of securities will be done without any netting off of positions. If you have purchased shares, you will have to mandatorily take delivery. You will not be permitted to sell the same in the same settlement.
If I have sold, do I have to give delivery of shares?
You have to give the delivery of shares from your Demat account.
Do I get an Auto pay-in facility in my Demat Account?
Yes, you are eligible for Auto pay-in facility through submission of a duly signed Power of Attorney.
When buy a share, how will the payment be made and how will I get the shares?
The payment will be made on the before Pay-In day which depends on the Settlement cycle and the exchange. The shares received from the exchange will be transferred to your Demat Account.
I have bought some shares but shares have not come into my Demat account?
The shares will come into your Demat account at the time of Settlement. Hence you can expect the shares to come into your Demat account on Pay-Out of securities (i.e. T+2). In case you do not receive the shares, it may be due to the stock being in 'No Delivery' period. In this case the shares will come from the exchange after the 'No Delivery' period is over which could be 4-5 Days away. Alternatively, it is possible that the shares may not have come from the exchange because of short delivery by the counter party (selling broker).. In this case, the exchange conducts an auction to buy the shares (to the extent delivered short by any broker) from the open market and the shares may be received a few days later. If the shares are not received in an auction also, the exchange suitably charges penalty from the person liable to deliver the shares. You are suitably compensated and the consideration is remitted to you as soon as it is received from the exchange.
What is a short delivery?
Short delivery refers to a situation where a client, who has sold certain shares during a settlement cycle, fails to deliver the shares to the member either fully or partly.
What happens if the shares are short delivery?
The Exchange squares up the transaction as per SEBI guidelines. The guideline in force stipulates that the transaction is squared up at the highest price on the relevant trading period till the auction day or at 20% above the last available closing price on the exchange on the auction day, whichever is higher.
What forms of Margin are acceptable for taking futures and options positions?
By cheque, NEFT and RTGS or pledging approved securities.
How can I get our payout of funds?
You can make a funds payout request by:
Go to www.sharebaz_ashlaronline.com and select payout request option
All requests are processed and checked for the following parameters:
Clear funds, Payout due or not as per the settlement cycle. Any shares sold but not delivered.
For whom is this applicable to?
This is applicable for both online and offline trading customers.
What are the types of trading account that I can open with Ashlar?
Equity, Commodity, and Currency account can be opened.
Who are eligible for opening a trading account?
Any individual, Hindu undivided family (HUF), partnership firm or a company.
How to open an account?
It’s simple: Apply online, call our Customer Care number 0120-2472205 or visit our office.
What are the documents do I need to submit for opening the trading account?
Please ensure that all the requires documents are self-attested with your signature.
Is it mandatory to self attest the photocopies of all the documents provided?
Yes, It is mandatory to self attest all the photocopies of the documents.
I want to sign the KYC form as per my bank account, can I do so? What is the additional document required for the same?
You can sign the KYC form as per your bank signature and you need to take signature verification letter (affixing your photo attested by the bank on it) from your bank or you can provide the margin cheque for signature verification.
Is mobile number and email id mandatory for account opening and Why?
Yes, Mobile number and email id is mandatory because you will get the trade confirmation, contract note, exchange updations etc.
I am staying in a rented flat; can the rent agreement be valid as my permanent address?
No, address of rented house cannot be considered as a valid permanent address but can be accepted as a correspondence address proof.
I do not have latest 6 months Bank statement with me for trading in derivative market, what are the other optional documents that can be taken as financial proof?
You can provide any one of the following -* Copy of ITR Acknowledgement (for last financial year)* Copy of Annual Accounts (for last financial year)* Copy of Form 16 in case of salary income (for last financial year)* Net worth certificate (latest one, or at the end of last financial year)* Salary Slip (for last 3 months)* Copy of Demat account Holding statement (not more than 3 months old)
How can Ashlar verify documents which are to be submitted?
After receive your account documents, we will conduct a IPV (In-Person-Verification) to verify your documents. We would do this either by sending a staff member to the customer’s residence and matching the identification proofs with the person “in person” or to use web cameras to identify their clients.
What are the least amount of margin that I need to pay Ashlar Securities to start trading?
You can start trading by placing a minimum margin of Rs. 1000/-or it can be in the form of Liquidated Stocks.
How soon would my trading account be opened?
Your account will be opened within one day after your completed application form received.
What documents would I receive once the account is opened?
You will receive the welcome kit containing details of your account with us.
How do I update the details in the trading profile?
You can update the details by sending the modification request by your registered email id to us.
Is the Ashlar Securities site secure for me to trade on?
No doubt it is secure: Ashlar Securities uses the most advanced encryption technology, to ensure that the information transmitted between you and us across the internet is safe and cannot be accessed by any outsider.
What IRDA stands for?
IRDA stands for the Insurance Regulatory & Development Authority of India which governs Insurance industry.
What is an 'Insurance Repository'?
'Insurance Repository' is a company formed and registered under the Companies Act, 1956. It has also been granted a certificate of registration under the "Guidelines on Insurance repositories and electronic issuance of insurance policies" by IRDA. NDML has named its repository as National Insurance-policy Repository (NIR).
What is the objective of an Insurance Repository?
The objective of an insurance repository is to provide proposer/policyholder a facility to keep insurance policies in electronic form. The Insurance repository system also brings about efficiency and transparency in the issuance and maintenance of insurance policies.
What is an e-Insurance Account (eIA)?
'e-Insurance Account' (eIA) is the portfolio of insurance policies of a proposer/policyholder held in an electronic form with an insurance repository. This e-Insurance account facilitate the policyholder by providing access to the insurance portfolio at a click of a button through internet. This will help eIA holder to keep a track of insurance policies (life as well as non life) under one umbrella.
Do I need to pay for opening of e-Insurance Account or on any charges relating to services availed by me?
NO. e-Insura nce account is offered 'free of cost' to the applicants. There are no charges levied to the individual for opening the eIA, maintaining the eIA and for changing any details of the eIA.
How can I open the eIA?
eIA can be opened in two simple steps. eIA can be opened by filling the eIA application either online at
or writing the details on the physical form and submitting the same to Ashlar.
What are the steps to be followed by Individuals for eIA opening?
How many days does it take to open an eIA?
An eIA will be opened within 7 days of the receipt of the application form from the applicant.
Within how many days will I receive my login ID and password?
You will be intimated of your login id immediately after the eIA creation through an SMS and email. The login id and password be sent to you as a part of the welcome kit which will be dispatched within 7 days from the date of acceptance of eIA opening request.
What KYC documents are required?
Proof of Identity (any one of the following
Proof of Address (any one of the following)
Proof of Date of Birth (any one of the following)
Can a minor hold an eIA?
eIA cannot be opened by a minor as the eIA has to be of a proposer and proposer cannot be a minor.
Can I open eIA in joint name?
No, eIA can’t be opened on joint names.
Can I have multiple eIAs?
No, as per IRDA guidelines individuals are allowed to have only one eIA within and across Insurance repositories.
I do not have policies now, can I open eIA?
Yes, individuals can open eIA even if they do not hold any policies currently. Later on when individuals wants to buy policy the same can be issued in electronic format, it will get credited to eIA if he mentions his eIA number at the time of buying the policy.
Who can be Authorized Representative? OR Why Authorized Representative is mandatory?
An Authorized Representative is like a trustee to the e-Insurance Account (eIA) and has to be deputed by eIA holder. An Authorized Representative is a person appointed by eIA holder who can access eIA in the event of the eIA holder's demise or in his incapacity to access the eIA. The Authorized Representative can only access the e- Insurance Account and know the portfolio of insurance policies.
Can eIA holder and Authorized Representative access the account at the same time?
No, Authorized Representative will get access to eIA only in the event of eIA holder's demise or in his incapacity to access the eIA.
Can I change my Authorized Representative?
Yes, eIA holder has a right to change Authorized Representative.
Can nominee and authorized representative be the same person?
Yes, nominee can be appointed as authorized representative.
Is it compulsory to appoint Authorized representative?
Yes, it is compulsory to appoint Authorized representative.
Can minor be authorized representative?
No, minor can't be appointed as Authorized representative.
What is the benefit of appointing authorized representative?
In case of demise of eIA holder, Authorized representative helps nominee to initiate the claim process.
Once I login to eIA, what activities I will be able to carry out?
Currently eIA facilitates below mentioned activities.
I have different policies with different nominees. Can I keep all those insurance policies in single account?
Yes, Individual can hold policies with different nominees in single account. Only the proposer of the policy should
Can I change my policy details online?
No, eIA holder is not allowed to make changes in policy related data through NIR. For any policy servicing related requests, you are requested to contact respective insurance companies.
While utmost care has been exercised while developing the FAQs, Ashlar does not warrant the completeness or accuracy of the information and disclaims all liabilities, losses and damages arising out of the use of this information. The readers are requested to keep abreast of the changes taking place in the underlying provisions of IRDA
What is the login procedure?
I have forgotten my password, how do I retrieve the same?
What is the password policy?
Please keep these points in mind while changing your password:
Order & Trades
How to place Buy Order?
You can place the buy order in two ways i.e. either from Market watch or from Place Order window. Place Buy Order from Market Watch window:
How to place Sell Order?
You can place the sell order in two ways i.e. either from Market watch or from Place Order window. Place Sell Order from Market Watch window:
Order book is the window that shows the status of the Orders placed by the customer. The Customer can view all the Orders together or sort on Order type, product type, exchange, scrip. Sorting is also available on the Order status i.e. Executed /Pending /Cancelled/Rejected/AMO Orders.
he Position window displays the combined net position details for the equities and the derivatives market segment.. All details such as contract, total buy/sell quantity, buy/sell average, net quantity, net average, net value, net price, market price, mark to market value position, mark to market gain/loss for the derivatives segment are displayed in this window.
Where do I check the Net Position?
Customer can check the Net Position under the Positions tab. Select Menu Transact Now -> Select any Asset either of(Equity/Derivatives/Commodities/Currencies) ->Positions Note: The position can be seen asset wise only under the selected Asset Menu->Positions
When will my shares come into my account?
The equity shares will come into the account on T+2 working day. Please check the Postions for different Assets will be available under Position Menu
Where do I check MTM of the positions?
Member can check the MTM under the Positions. Note: The position can be seen asset wise only under the selected Asset Menu->Positions
What is MTM?
MTM is Mark to Market on the open Positions. It will show what is the unrealized profit/loss for that particular stock.
Which banks are available for online fund transfer?
Currently the following list of banks are available to transfer the funds Online:
What are the other facilities to allocate the funds for trading?
Customer can also transfer funds by providing cheque at the Branch for the amount to be transferred.
I have transferred the funds online but it’s not reflecting?
Login to your bank account and check whether the debit entry has happened or not. In case the debit entry can be seen in your bank account but the funds are not reflecting on your trading website, then call our customer support 0120-6633205 with the transaction details as well as the reference number generated during the fund transfer.
Is there any timing to transfer the funds online?
You can transfer the funds anytime from 7.30 am to midnight depending on the facility availability on your net banking account.
Can I withdraw Funds online and How?
No. Online fund withdrawal is not available as of now. Place the fund withdrawal request on Customer care no 0120-6633205 or mail us at care@sharebaz_ashlaronline.com.
Or by clicking http://188.8.131.52:8086/CAP/index.jsp
Call N Trade
What is Call n Trade facility?
Call n trade means customer calls over phone to place the order/trade in Equity, F&O, IPO, Mutual Fund, NCDs. The Call n trade facility is available. Customers can call on 0120-6633300, 211-214.
FAQ on NOW
Basic & Installation
What is NOW?
NOW is trading software provided by NSE (National Stock Exchange).
NOW is free or paid software?
NOW is free for All segments of NSE but chargeable at Rs. 250/segment/month for BSE segments.
In which exchange, we can trade through NOW software?
On NOW software you can trade in NSE (All segment i.e. Cash, derivative & Currency)& BSE (Cash & Derivative segment) Exchange only.
How I install NOW software on a computer?
Installation process of NOW Software
How I login in NOW Software?
After NOW installation an icon appear on desktop, double click on that icon & provide
How to place buy order?
Press F1 or right click on a Script, fill required details – Click on Submit
How to place sell order?
Press F2 or right click on a Script, fill required details – Click on Submit
How to check Order Book, Trade book & Net Position?
Press F3 for Orders Book
Press F8 for Trade Book
Press F11 for Net Position
During NOW login, I receive an error “API Access login denied”. What should I do?
This error is due to login not allowed on your ID, please call to Customer Care & asked for login permission.
After double click on NOW I received an error “MPconfig” & login window not showing. Please provide solution.
This is due to administrator user restriction. Please login NOW with a user, which has administrator privilege.
After double click on NOW I received an error “Initialization failed”. Provide solution.
This is due to two reasons.
What is ODIN Diet?
ODIN Diet is an exe based trading software.
In which exchange, we can trade through ODIN software?
On ODIN software you can trade in
How I install ODIN software on a computer?
Installation process of ODIN Client Software
I am not able to login my ODIN Diet, I received Invalid Parameter error. What I do?
This error comes due to two reasons – Registry Issue & Administrator Right Issue Solution
- In Windows XP run proper registry (Download from Ashlar Site) In Windows 7 run proper registry & also run with Administrator
When I am login it show error Invalid Login Password, provide solution.
This problem occur when client trying to login with incorrect password. Call to Customer Care to reset password. New password will be sent on your registered mail ID. Please check your register mail ID (also spam folder) & login again.
I am trying to login it show Password Expire. Provide solution.
Diet Odin Password expires after every 14th day. Now you have to change your password. In Password Field type current password &in new password field type new password & confirm again.
At the type of ID login I am getting connection busy error. Give solution
This is due to Internet connectivity, please download & change Registry any one of them
(Main, Aircel, Tata & Sefert)
After ID login ODIN application hang & close, provide Solution.
This problem is due to script. Delete script & then download fresh script.
Delete Script - Right click on ODIN Application Icon – Properties – Go file location – Under Data Folder delete all scripts.
Download Script - At the time of ID Login select exchange which is allow to you.
How add script after ID login?
After login Press F4 or go to Market—Market Watch – in Market Watch field select exchange & add script.
How to check Order Book, Trade book & Net Position?
Press F3 for Orders Book
Press F8 for Trade Book
Press Alt+F6 for Net Position
Intraday Chart not showing after ID Login. Give solution.
Steps to resolve Intraday Chart Issue.
Change Static IP in registry.
Start – Run-regedit -- HKEY_LOCAL_MACHINE -- SOFTWARE – ODIN – ODIN6 -- ODIN DietClient – Defaults – ChartServerIp (Change Static IP 184.108.40.206, 220.127.116.11, 18.104.22.168)
Register DLL used for Intraday Chart.